Support-only Services

Support-only is for organisations that already have infrastructure they intend to keep. You do not want a redesign; you want someone accountable when a disk fills, a certificate expires, or a vendor patch is due. We start with an onboarding assessment: what exists, what is monitored, what is backed up, and what is too fragile to touch without a project. That assessment sets the SLA, the in-scope list, and the exclusions.

Day-to-day work is tickets, patch windows, access requests, and incident response during contracted hours. We do not silently rebuild your network because it would be nicer. Changes that exceed support — new sites, migrations, architecture — are scoped as projects so the monthly contract does not become an unbounded build.

Monitoring and backup are brought to a minimum bar if they are missing, because you cannot support what you cannot see. Those gaps are called out in onboarding with a price, not buried in a surprise invoice. Escalation paths to your application owners and vendors are written down.

This model fits teams that are short on senior operators, covering leave, or handing a stable estate to a partner while product engineering stays in-house. If the estate is unsafe to support, we will say so and recommend infra-only or a combined build before we sign an SLA.