Infra + Support Services

Combined infra and support is the default when you do not want a handoff cliff. The team that designed identity, backup, and the landing zone is the team that answers when it breaks. That removes the usual fight between 'the builder left' and 'the operator never saw the design'. Scope is still written: what we build, what we run, and what remains your application team's job.

Build phases have milestones and acceptance. Support phases have hours, severity, and a change calendar. We do not let an open-ended build hide inside a monthly retainer. When the estate is live, improvements are either in the support backlog (hardening, patch debt) or scoped as projects (new region, new product environment).

You get a single account lead, shared documentation, and metrics that make sense in both phases: time to restore, patch currency, and change success. If you later want to take operations in-house, the artefacts are yours — this is not a lock-in by undocumented glue.

Choose this when you need both a competent build and a partner who will still be there at 2 a.m. during IST-adjacent coverage windows you actually bought. Coverage hours are contracted; we do not advertise 24×7 unless the agreement says so.